FAQs

What is SAMVEECHI?

SAMVEECHI is a Singapore-based Indian ethnic wear boutique offering affordable ethnic outfits for women and children, including kurtis, kurti sets, lehengas, kurta sets, festive wear, and everyday ethnic pieces.

We focus on practical, wearable ethnic wear for occasions such as family gatherings, festive celebrations, temple visits, school events, cultural days, and casual ethnic styling.

Is SAMVEECHI based in Singapore?

Yes. SAMVEECHI is based in Singapore and is registered with ACRA.

Was SAMVEECHI previously known as Ethnic Designs & Trends?

Yes. SAMVEECHI was formerly known as Ethnic Designs & Trends. We continue to serve customers with Indian ethnic wear in Singapore under SAMVEECHI.

How can I contact SAMVEECHI?

You can contact us by any of the means mentioned on the contact us page. We will do our best to reply as soon as possible.

Are your product measurements exact?

We provide garment measurements as clearly as possible to help you choose the right size.

Please note that measurements are taken manually and may have slight variations of around 1–2 cm. This is normal for apparel, especially stitched garments and ethnic wear.

Are the measurements body measurements or garment measurements?

Our measurements are usually garment measurements, not body measurements.

This means the measurements refer to the actual outfit laid flat or measured as a finished garment. We recommend comparing them with a similar outfit you already own and like the fit of.

How do I choose the right size?

The best way is to compare our garment measurements with an outfit you already own.

For example, if you are buying a kurti, measure a kurti or top that fits you comfortably and compare it with the measurements listed on our product page.

If you prefer a relaxed fit, choose a garment size that gives you some extra room compared to your body measurements.

Are the fabrics listed on the product page?

Yes. We include fabric details where available so you can understand the material before purchasing.

Please read the product description carefully before placing your order, especially for fabric, sleeve length, measurements, and care details.

Will the colour look exactly the same in person?

We try our best to represent colours accurately. However, slight colour differences may occur due to lighting, photography, screen brightness, and display settings.

For this reason, the actual product colour may vary slightly from what you see on your device.

Are the product images real?

We use a mix of product images depending on the item. We take the utmost care to ensure all images accurately represent the product, whether they were taken by us or not.

Readystock Listings include:

• Actual lay-flat photos taken by us (if supplier provides an AI generated photo)
• Supplier-provided catalogue images (if non AI)
• Styled or AI-assisted images for visual reference (generated by us with the utmost care, only if supplier provided catalogue images are unavailable)
• Close-up images where available

Please refer to the product description, lay-flat photos/catalogue photos, measurements, and fabric details when making your purchase decision.

Why do some products have styled or AI-assisted images?

Styled or AI-assisted images help customers visualise how an outfit may look when worn or styled. Many suppliers now provide visual reference images in this format, however when this is the case, we take and include lay flat photos ourself so you know what your getting. For suppliers that still provide real model catalogue photos, we include those instead.

However, these images are for styling reference only. While we ensure that all images accurately reflect the product, please refer to actual lay-flat photos, product details, fabric information, and measurements for the item you will receive.

What should I check before ordering?

Before placing your order, please check:

• Size and garment measurements
• Fabric details
• Product photos
• Whether the item is readystock or preorder (this is also seen at checkout)
• Delivery timeline
• Refund, Returns and Exchange policy

This helps avoid sizing issues, expectation mismatch, and delivery timing concerns.

What does readystock mean?

Readystock items are items that are already available and in stock with us in Singapore. These items will be packed and dispatched faster than preorder items. However, these items may be limited in quantity or sizes available per design.

What does preorder mean?

Preorder items are not immediately available for dispatch. They are ordered from our suppliers after your order is placed or during a preorder batch. Preorder timelines are estimates and may vary due to supplier availability, shipping delays, customs, courier delays, or festive season demand.

How long do preorder items take?

Preorder items usually take around 2–3 business weeks to ship to Singapore addresses, unless otherwise stated on the product page. International addresses may take longer. Please order preorder items only if you are comfortable with the waiting time.

Can I cancel a preorder after placing it?

Preorder cancellations may not be possible once the order has been placed with the supplier. Please check the product details, size, colour, and estimated timeline carefully before ordering.

Do you check preorder items before sending them to customers?

Items are always checked before dispatch to ensure the correct item and size are sent and to look out for visible issues. However, slight variations in colour, measurements, embroidery, print placement, or finishing may occur due to supplier batches and manufacturing differences.

Where do you deliver?

We deliver within Singapore and overseas. Readystock items can be delivered around the world. Preorder items can only be delivered to Singapore and Malaysia through this site, please contact us if you like a preorder product but don’t live in these countries.

How long does delivery take?

Delivery timelines depend on whether your item is readystock or preorder.

Readystock items are usually dispatched faster. Preorder items take longer because they need to arrive from the supplier first. Please refer to the product shipping information before placing your order.

Are shipping fees refundable?

No. Shipping fees are non-refundable. This applies to returns, exchanges, and approved refund cases unless otherwise stated.

Can I self-collect my order?

Self-collection availability may vary. If self-collection is available, it will be stated during checkout or confirmed with us separately. Please contact us if necessary.

What happens if my parcel is delayed?

Courier delays may happen due to high delivery volume, public holidays, festive seasons, weather, or other external factors. If your parcel appears delayed, please contact us and we will assist you the best we can.

Further details

Please check our shipping policy.

How do I know if my order was successful?

After placing an order, you should receive an order confirmation by email. Please check your inbox, spam, or junk folder if you do not see it.

Can I change my order after placing it?

Please contact us as soon as possible. If your order has not been packed, dispatched, or placed with the supplier for preorder, we may be able to assist. Once processing has started, changes may not be possible.

Can I change my size after ordering?

Please contact us as soon as possible. For readystock items, size changes depend on stock availability and whether the order has already been packed or dispatched. For preorder items, size changes may not be possible once the order has been submitted to the supplier.

Can I combine orders?

Please contact us as soon as possible if you have placed multiple orders. Combining orders may be possible only if the orders have not yet been packed or dispatched. Rest assured both orders will still reach you. Where possible, we may ship them together.

What if an item becomes unavailable after I order?

In rare cases, an item may become unavailable due to stock mismatch, supplier issues, or quality checks. If this happens, we will contact you with the available options, such as replacement, exchange, or refund.

What is your request window?

Refund, return, and exchange requests must be submitted within 7 days from the date of delivery. After this period, we are unable to offer refunds, returns, or exchanges.

Do you accept exchanges for size issues?

Yes, we may accept exchanges for eligible unused items, including size-related exchanges. Trying on an item indoors for fit is acceptable. However, the item must remain unused, unwashed, unaltered, unstained, undamaged, and in its original condition with tags and packaging.

Do you accept returns for change of mind?

Returns for change of mind may be accepted only for eligible items that are unused, unopened, sealed, and in original condition. Please submit a request first and wait for approval before sending anything back.

Why must returns be unopened?

For hygiene, quality control, and resale reasons, change-of-mind returns can only be considered if the item is still unopened and sealed. For size exchanges, trying on indoors is acceptable as long as the item remains in original condition.

What if I receive a damaged item?

If your item arrives damaged during shipping, please submit a request within 7 days of delivery. You will need to provide a clear unboxing video showing the sealed shipping bag before opening, the package being opened, and the damaged item clearly shown. This helps us review the case fairly and confirm that the damage was present upon delivery.

What if I receive the wrong item or wrong size?

Please contact us within 7 days of delivery with your order details and clear photos of the item received. We will review the case and assist where appropriate.

Size labels may vary by supplier, so we recommend using the garment measurements listed on the product page as the main sizing guide. If you believe you received the wrong item or size, please contact us within 7 days with clear photos.

Why do you ask for an unboxing video?

An unboxing video helps us verify damaged, missing, or incorrect item claims more fairly and quickly. Please record the sealed parcel from all sides before opening, then continue recording while opening the parcel and checking the item.

Are shipping fees refunded?

Shipping fees are non-refundable. For returns and exchanges, customers are responsible for return shipping costs unless otherwise agreed.

How do exchanges work?

If your exchange is approved, you will receive a coupon code for the value of the approved exchange item, excluding shipping fees. The coupon can be used during checkout on samveechi.com and is valid for one transaction only. Any unused balance will not be carried forward.

Can I send an item back without approval?

No. Please do not send any item back before your request has been reviewed and approved. Items returned without approval may not be accepted.

Where do I send approved returns or exchanges?

Approved return or exchange items should be sent to our ACRA-registered address provided in the email you will receive after we approve your request. We recommend using tracked shipping for valuable items.

How long do I have to send the item back?

Once your request is approved, the returned item should reach us within 15 days or 30 days for Singapore and International addresses respectively. If we do not receive the item within that timeframe, your request may be cancelled. However, we are understanding and if any issues arise, do not hesitate to contact us.

Refunds, Returns & Exchanges Policy

Please read our refunds, returns & exchanges policy for more details.

How should I wash my ethnic wear?

Care instructions may vary depending on the fabric, embroidery, print, and embellishments. Please check the product details for more information.

As a general guide, we recommend gentle hand wash or delicate wash where suitable. Avoid harsh detergents, soaking for long periods, and direct strong sunlight for drying.

For delicate, embellished, silk-blend, or heavily embroidered pieces, dry cleaning may be more suitable.

Can colours bleed during washing?

Some ethnic wear fabrics, especially bright or dark colours, may release colour during the first few washes. We recommend washing separately and avoiding soaking.

Can embroidery, mirror work, sequins, or embellishments vary?

Yes. Handmade, semi-handmade, embroidered, printed, or embellished items may have slight variations in finishing, placement, or detailing. Minor variations are normal and are not considered defects unless they significantly affect the use of the item.

I am between two sizes. What should I do?

Compare the garment measurements with a similar outfit you already own. If you prefer a relaxed fit, choose the larger size. If the item has no stretch, it is usually safer to allow extra room.

I need an outfit urgently. Should I order preorder?

If you need an outfit urgently, we recommend choosing readystock items only with rush shipping for Singapore based customers. Preorder timelines are estimates and may be affected by supplier or shipping delays.

I am buying for a child. How should I choose the size?

Children’s sizing can vary a lot depending on height, build, and brand cutting. Please check the garment measurements instead of relying only on age labels. We recommend comparing with an outfit your child currently wears comfortably.

Are your items suitable for festive occasions?

Yes. Many of our pieces are selected for festive events, cultural celebrations, school ethnic days, temple visits, family functions, and casual traditional wear. Please check the product photos and description to decide if the outfit suits your occasion.