Refunds, Returns & Exchanges Policy

If your item was damaged during shipping, please submit a request within 7 days of delivery.

To help us review the case fairly, please provide a clear unboxing video showing:

• The sealed shipping bag from all sides before opening
• The package being opened
• The damaged item clearly shown after opening
• The damage in a way that is easy for us to inspect

The video should be clear, high quality, and show that the damage was present upon opening the parcel.

If your refund request is approved, the refund will be processed to your original payment method within a few business days.

Refunds are reviewed case by case and apply only to approved damaged items.

Late or missing refunds

If you haven’t received a refund within 7 business days,

1. Check your bank account or credit card company (posting may take time)
2. Contact your bank for processing delays.
3. If still unresolved, contact us

Returns may be accepted for eligible items that are still sealed and have not been opened, used, washed, worn, altered, or damaged.

To be eligible for a return:

• The item must be unused and unopened
• The item must be in its original sealed packaging
• Original tags must still be attached
• You must submit clear photos of the sealed item bag for approval before sending it back

If your return is approved, your original payment method will be credited with the subtotal of the approved return item(s). Shipping fees are non-refundable.

You may also be required to return any free gifts received with your order.

Items not eligible for return

The following items cannot be returned:

• Opened or unsealed items
• Used, worn, washed, stained, altered, or damaged items
• Items without original tags
• Items missing parts, components, packaging, or accessories
• Items that are not in their original condition

We offer exchanges for eligible unused items, including size-related exchanges.

Trying on an item indoors for fit is acceptable. However, the item must remain in the same condition as received.

To be eligible for an exchange:

• The item must be unused, unwashed, unaltered, unstained, and undamaged
• Original tags must still be attached
• The item must be returned with its original packaging
• The item must not show signs of wear or use

If your exchange is approved, you will receive a coupon code for the value of the approved exchange item(s), excluding shipping fees.

The coupon code:

• Can be used during checkout on samveechi.com
• Is valid for one transaction only
• Does not apply on shipping fees (if any)
• Must be used in full in a single order, as any unused balance will not be carried forward

Items not eligible for exchange

The following items cannot be exchanged:

• Used, worn, washed, stained, altered, or damaged items
• Items missing original tags, packaging, parts, or accessories
• Items not in their original condition
• Items that show obvious signs of use

For approved returns and exchanges, customers are responsible for all return shipping costs.

Please know that shipping fees are usually non-refundable.

Please send approved return or exchange items to our ACRA-registered address, provided in the email we will send you when your request is approved.

For valuable items, we recommend using tracked shipping or shipping insurance.

If we do not receive your item(s) within 15 days (Singapore) or 30 days (International) after approval, your request may be cancelled. However, we are understanding if anything goes wrong, it happens. In such a case, do reach out to us.